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Privacy Policy

Privacy Policy

Last Updated: 01/01/2025

This Privacy Policy outlines how The Culture Collective Ltd ("we," "us," or "our") collects, uses, and protects the personal information of our customers, users, and visitors ("you") when you engage with our events, services, and website. By interacting with our services, you agree to the collection and use of your personal information as outlined in this policy.

1. Information We May Collect

We may collect a range of personal information from you when you interact with our services. This may include, but is not limited to:

  • Personal Identifiers: Name, address, phone number, and email address.
  • Demographic Information: Age, gender, and other demographic details.
  • Payment Information: Billing address, payment card details, and transaction history.
  • Event Preferences and Interests: Information related to your event interests, preferences, and participation.
  • Device and Usage Information: IP address, device identifiers, browser type, and browsing activity on our website.
  • Location Data: Approximate geographic location based on IP address or device settings.
  • Communications: Any information you provide when you contact us, including email communications, customer service requests, and feedback.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  • Event Management and Ticketing: Processing your ticket purchases, registrations, and event attendance.
  • Marketing and Promotions: Sending you marketing communications, event updates, and promotional offers, with your consent where required.
  • Customer Support: Assisting you with inquiries, requests, or issues related to our events or services.
  • Personalisation: Customising your experience based on your preferences and interactions with us.
  • Analytics and Improvement: Analysing usage patterns to improve our services, website functionality, and customer experience.
  • Legal Compliance and Security: Complying with legal obligations, protecting against fraud, and ensuring the security of our systems and customers.

3. Data Sharing with Third Parties

We do not share your personal information with third parties for marketing purposes. However, we may engage with trusted service providers, such as payment processors or customer support platforms, to support our operations while maintaining strict confidentiality and data protection standards.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. This retention period may vary based on the nature of the data and our operational needs.

5. Your Rights

You have the right to:

  • Access your personal information and request a copy of the data we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion of your data, subject to certain legal limitations.
  • Opt-Out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

6. Data Security

We implement industry-standard security measures to protect your personal information. These measures include secure servers, data encryption, access controls, and regular security assessments to prevent unauthorised access, disclosure, or alteration of your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and support marketing efforts. By using our site, you agree to the use of cookies as outlined in our Cookie Policy. You may adjust your browser settings to refuse cookies, but this may limit your access to certain features.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@theculturecollective.co.uk.